TOPIC 3 : WEB BASED EMPLOYEE SELF SERVICE.

Web based employee self service (ESS) in my opinion can be defined as electronic systems that facilitate employees to access the information and HR service in the organization or electronic support system (e-support), where employees can access the information and complete the task though the internet or organization on line application, without requiring any supervision and assistance from the organization’s representative. Comprise in the aspect of:

ü  Communication,

ü  Service facilities

ü  Personnel data

ü  Employee development.

 Employees also can keep abreast with the organization development. For example: employee can get the info on the new policy OSH of the organization without requiring any assistance from HR.

This portal can be accessed online 24 hours a day and 7days a week. Employees are able to update their record and information themselves easily without having to do manual and wait for email response. For example: employees update her/ his latest education and skills in the portal, for the benefit of her/ his self to get the opportunity for promotion or salary. ESS can be used not only for the employee in the organization but can also be applied to prospective employees who wish to apply for a job within the organization through the online application in the portal at the organization’s website. 

According to Anheier and Doherty, 2001: Guetal and falbe, 2005: Walker, 2001, in order to complete the application and forward the resumes, applicant who have applied for online job have accessed the HR portal in the organization’s web (Michael J. Kavanagh, Mohan Thite and Richard D. Johnson, Human Resource Information Systems- Basic, Application and Future Directions)

With no doubt that ESS has several advantages to the employees and employer. First, its help improve the efficiency and quality of services and information to the employees along as manager, in solving the daily business and make changes from time to time. Second, enhance the employee’s satisfaction because they free to access the application at anytime and everywhere, for those who always working outstation this will increase their productivity because its help them to get the latest information and update their current situation to the organization, without any difficulty.

The disadvantages of ESS are employee will feel their information will be abused by certain parties and cause a biases. Also, safety of the information is not reliable, because the system can be hacked. This will gave negative effect to employees and employer. 

400 words.

REF:

·         Maimunah Aminuddin, Human Resource Management - Principle and Practices, 2008,  Selangor, Oxford Fajar Sdn Bhd.

·         Michael J. Kavanagh, Mohan Thite and Richard D. Johnson, Human Resource Information Systems- Basic, Application and Future Directions, Los Angeles, Sage.